Head of Customer Operations
Join the hh2 Cloud Services team, a rapidly growing SaaS company in the construction industry. If you're a motivated, independent thinker, seize the opportunity to grow with us!
Apply Now- hh2
- Senior
- Remote
- Operations | Manufacturing | Supply Chain
About hh2
hh2 Cloud Services is a rapidly growing private equity backed SaaS company that offers cloud-based software for the construction industry. The primary goal of our software is to streamline and automate business processes between those that are working on construction sites and in the home office of construction companies. We are looking for motivated, independent thinkers and executors who can help shape the culture of our forward-looking company.
What You Will Do
We are seeking a highly skilled and experienced Head of Customer Operations to lead our Customer Support and Implementation teams. This key leadership role will be instrumental in driving operational excellence, optimizing processes, and delivering world-class service to our valued customers. Your strategic prowess, grounded in data-driven insights, will be crucial in driving operational excellence and spearheading process improvement initiatives.
Who You Are
We are seeking an operations leader who embodies a roll-up-your-sleeves attitude, along with a player-coach mentality. As a growing Private Equity backed company, we thrive on an all-hands-on-deck approach. You are a leader who is passionate about delivering exceptional customer service and ensuring customer success. The successful candidate will possess a strong strategic mindset while being to get in the weeds of their organization, exceptional organizational skills, and a proven track record of leading high-performing teams.
Bachelor's degree in Business Administration, Management, or related field; master's degree preferred.
Benefits
- Compensation range: $175 to $200k base + bonus + equity
- Quarterly and longevity bonuses
- Paid Holidays and Paid Time Off
- Parental Leave
- Medical, Dental, Vision and Life Insurance (Medical premium is covered 100% for employees and dependents who participate in our Wellness Program)
- 401(k) Retirement Plan with Match (1:1 Match first 3%, 1:2 Match Next 2%