Support Engineer
You pride yourself on client interaction and get excited about technology. Your implementation and installation of CriticalArc positioning systems is key in driving the mission of helping companies keep their people safe.
Apply Now- CriticalArc
- IC
- Remote
- Customer Service | Support
About CriticalArc
CriticalArc empowers organizations globally with our innovative SafeZone solution—a unified platform for safety, security, and emergency management. SafeZone enables real-time coordination, rapid response, and operational insights, enhancing safety across higher education campuses, healthcare institutions, and corporate organizations. Quick to deploy, scalable, and intuitive, SafeZone is reshaping safety management for millions of people daily.
What You Will Do
We are seeking a highly motivated, skilled and customer-focused Support Engineer to travel to client sites and implement, provide functional and technical assistance, troubleshooting, and support for our clients. The ideal candidate will be responsible for installing, maintaining, and repairing hardware and software systems, ensuring optimal performance and client satisfaction.
Who You Are
You have a passion and interest in technology and the ambition to continue growing your knowledge and skill set. You are capable of working independently and as part of a team. Others would say you have excellent problem-solving and top notch communication skills. Being customer centric, you bring impeccable customer service and interpersonal skills. You enjoy going to new places and are comfortable with extensive travel (80% of the time).
Benefits
● Competitive salary
● Performance-based bonuses
● Comprehensive benefits package, including medical coverage
● Unlimited PTO
● 401(k) with match
● Opportunities for professional development and growth