Senior Logistics & Fulfillment Manager

The Senior Logistics & Fulfillment Manager is a senior role reporting to the COO and overseeing logistics, inventory, and fulfillment operations. As a newly created role, you'll step in ready to address growth-related challenges while strengthening the systems, processes, and team that support the company's expanding operations. You'll improve processes and systems, and manage and evolve our 3PL relationships. This role is ideal for someone who enjoys solving complex problems, optimizing workflows, and rolling up their sleeves to drive results. You'll leverage the people, processes, and systems currently in place while building a scalable, high-performing logistics and fulfillment function. Simultaneously, you'll dig into big-picture goals for how to scale our logistics, inventory, and fulfillment team into a high-performing unit. You'll be accountable for key operational metrics including order accuracy across D2C and B2B channels, inventory accuracy, cost per unit shipped, on-time delivery rates, 3PL partner performance (timeliness, accuracy, responsiveness), and overall customer satisfaction related to fulfillment.

You are a proactive, hands-on problem solver who thrives in fast-paced, high-growth environments. Equally comfortable thinking strategically and rolling up your sleeves to execute, you bring a thoughtful leadership style and lead by example—never above any task. You’re a strong communicator who builds trusted relationships across internal teams and external partners, and you remain calm and adaptable when navigating ambiguity and rapid change. Highly self-motivated and organized, you take ownership, learn quickly, and use data-driven thinking to guide decisions, improve processes, and keep operations running smoothly.