Senior Director of Global Support Services
Put a price on protecting the world's data. You will own how Quantum prices, packages, and sells the global services behind storage platforms built to keep data safe for decades.
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- Remote
- Professional Services
About Quantum
Quantum Corporation is a global company at the center of AI infrastructure: the storage, protection, and management of data that the world's most data-intensive organizations depend on. We're publicly traded, growing fast, and building for what's next. Behind that growth is a simple belief: our people are the single biggest driver of the business. That's why leadership invests in talent the way it invests in technology, and why every hire here has a real hand in where Quantum goes next.
What You Will Do
As Senior Director of Global Support & Services, you will own Quantum's services commercial strategy. You'll define how services are priced, packaged, contracted, and sold across hardware, software, and subscription offerings. The goal is services that are delivered profitably and to the highest standard of customer experience.
Year one is focused on commercial impact: services product strategy, P&L, and margin. Over time, you'll take on executive leadership of worldwide Customer Support, Technical Support, Professional Services, and Implementation, working closely with the SVP of Service as part of a defined succession path.
Who You Are
You've been there and done that, bringing big-company experience with a small-company drive for impact. You're just as comfortable building a margin model or negotiating a multi-year agreement as you are stepping into a high-priority customer escalation. You're financially literate, detail-oriented, and process-curious: the kind of leader who maps workflows at a granular level and asks the questions others skip. You work autonomously and transparently and collaborate easily across Product, Sales, Finance, and Operations. You also understand how customer expectations and commercial terms differ across the US, Europe, and APAC.
Benefits
The opportunity to shape the AI and automation vision for Quantum's global support organization
Hybrid schedule based in Centennial, CO, with the team in office Tuesday through Thursday
Ready To Make An Impact?
We are committed to a diverse and inclusive workplace and encourage all qualified applicants to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. While our job descriptions outline ideal qualifications, we recognize potential comes in many forms. If you believe in our work and have the foundational skills and experience that would contribute to our company culture and mission, we encourage you to apply.