Business Analyst
Define requirements, drive customer discovery, and shape the product roadmap for safety software protecting over a million people daily, as the first dedicated product hire at a fast-growing global company.
Apply Now- CriticalArc
- IC
- Hybrid
- Marketing | Brand OR Marketing | Management
- Broomfield, CO
About CriticalArc
CriticalArc is the company behind SafeZone®, the unified safety, security, and emergency management platform deployed across higher education, healthcare, enterprise, and critical infrastructure in more than 80 countries. SafeZone delivers real-time situational awareness, mobile-first personal safety tools, and mass and targeted communications, enabling safety and security teams to provide “Safety Everywhere” for the people they protect.
What You Will Do
You’ll own the product requirements process end to end, working directly with the CEO and an engineering team in Australia. You’ll conduct discovery sessions with campus security leaders, healthcare IT teams, and emergency managers across the US, manage async handoffs across three time zones, and use AI tools to accelerate every part of the workflow. There’s room to help establish AI-native product practices for the broader team.
Who You Are
You have real experience translating customer conversations into requirements engineering teams can build from, and you default to documentation over meetings. You’re a genuine daily AI user who can speak specifically to your workflow and is excited to push it further. Healthcare IT or higher education IT exposure is strongly preferred; experience at a vertical SaaS or security vendor is a plus, as is UI/UX or prototyping background.
Benefits
- $120,000 to $150,000 base salary
- Comprehensive healthcare benefits and 401(k) with 6% company match
- Hybrid flexibility for Colorado-based employees; phone reimbursement and paid holidays
- Ongoing professional development, including executive training programs, industry conferences, and professional networking
Ready To Make An Impact?
CriticalArc is committed to fostering a diverse, equitable, and inclusive workplace culture that celebrates innovation, teamwork, and personal growth.